diff --git a/manual/faq.rst b/manual/faq.rst index 66f6ee383f..b718ce6b75 100644 --- a/manual/faq.rst +++ b/manual/faq.rst @@ -791,6 +791,13 @@ There are several possible things I know of, that can cause this: that prevent 64-bit |app| from working properly. If you are using the 64-bit version of |app| try switching to the 32-bit version. + * If the crashes happen specifically when you are using a file open dialog, + like clicking on the Add Books button or the Save to Disk button, then + you may have an issue with the windows file open dialogs on your + computer. You can tell calibre to use its own file open dialogs by + setting the environment variable ``CALIBRE_NO_NATIVE_FILEDIALOGS=1``. + See `How to set environment variables in windows `_. + If none of the above apply to you, then there is some other program on your computer that is interfering with |app|. First reboot your computer in safe mode, to have as few running programs as possible, and see if the crashes still