diff --git a/src/calibre/manual/faq.rst b/src/calibre/manual/faq.rst index 37d18ea329..3e382c8f10 100644 --- a/src/calibre/manual/faq.rst +++ b/src/calibre/manual/faq.rst @@ -108,8 +108,8 @@ Follow these steps to find the problem: * Make sure that you are connecting only a single device to your computer at a time. Do not have another |app| supported device like an iPhone/iPad etc. at the same time. * Make sure you are running the latest version of |app|. The latest version can always be downloaded from `the calibre website `_. - * Ensure your operating system is seeing the device. That is, the device should be mounted as a disk that you can access using Windows explorer or whatever the file management program on your computer is - * In calibre, go to Preferences->Plugins->Device Interface plugin and make sure the plugin for your device is enabled. + * Ensure your operating system is seeing the device. That is, the device should be mounted as a disk that you can access using Windows explorer or whatever the file management program on your computer is. + * In calibre, go to Preferences->Plugins->Device Interface plugin and make sure the plugin for your device is enabled, the plugin icon next to it should be green when it is enabled. * If all the above steps fail, go to Preferences->Miscellaneous and click debug device detection with your device attached and post the output as a ticket on `the calibre bug tracker `_. How does |app| manage collections on my SONY reader?