diff --git a/manual/faq.rst b/manual/faq.rst
index 109aff440d..266fe05f6a 100644
--- a/manual/faq.rst
+++ b/manual/faq.rst
@@ -162,6 +162,8 @@ Follow these steps to find the problem:
     * If you are connecting an Apple iDevice (iPad, iPod Touch, iPhone), use the 'Connect to iTunes' method in the 'Getting started' instructions in `Calibre + Apple iDevices: Start here <http://www.mobileread.com/forums/showthread.php?t=118559>`_.
     * Make sure you are running the latest version of |app|. The latest version can always be downloaded from `the calibre website <http://calibre-ebook.com/download>`_.
     * Ensure your operating system is seeing the device. That is, the device should show up in Windows Explorer (in Windows) or Finder (in OS X).
+    * In |app|, go to Preferences->Ignored Devices and check that your device
+      is not being ignored
     * In |app|, go to Preferences->Plugins->Device Interface plugin and make sure the plugin for your device is enabled, the plugin icon next to it should be green when it is enabled.
     * If all the above steps fail, go to Preferences->Miscellaneous and click debug device detection with your device attached and post the output as a ticket on `the calibre bug tracker <http://bugs.calibre-ebook.com>`_.