From 1d24b14bc21a933067cc140760b59af0c4d709b2 Mon Sep 17 00:00:00 2001 From: Kovid Goyal Date: Mon, 17 Jan 2011 09:59:50 -0700 Subject: [PATCH] ... --- src/calibre/manual/faq.rst | 11 +++++++++++ 1 file changed, 11 insertions(+) diff --git a/src/calibre/manual/faq.rst b/src/calibre/manual/faq.rst index ee72bf6fdb..b473893673 100644 --- a/src/calibre/manual/faq.rst +++ b/src/calibre/manual/faq.rst @@ -101,6 +101,17 @@ We just need some information from you: Once you send us the output for a particular operating system, support for the device in that operating system will appear in the next release of |app|. +My device is not being detected by |app|? +~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ + +Follow these steps to find the problem: + + * Make sure that you are connecting only a single device to your computer at a time. Do not have another |app| supported device like an iPhone/iPad etc. at the same time. + * Make sure you are running the latest version of |app|. The latest version can always be downloaded from `http://calibre-ebook.com/download`_. + * Ensure your operating system is seeing the device. That is, the device should be mounted as a disk that you can access using Windows explorer or whatever the file management program on your computer is + * In calibre, go to Preferences->Plugins->Device Interface plugin and make sure the plugin for your device is enabled. + * If all the above steps fail, go to Preferences->Miscellaneous and click debug device detection with your device attached and post the output as a ticket on `http://bugs.calibre-ebook.com`_. + How does |app| manage collections on my SONY reader? ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~