diff --git a/src/calibre/manual/faq.rst b/src/calibre/manual/faq.rst
index a4bf0fd275..9a6b469424 100644
--- a/src/calibre/manual/faq.rst
+++ b/src/calibre/manual/faq.rst
@@ -80,13 +80,25 @@ What devices does |app| support?
 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 At the moment |app| has full support for the SONY PRS 300/500/505/600/700, Cybook Gen 3/Opus, Amazon Kindle 1/2/DX, Netronix EB600, Ectaco Jetbook, BeBook/BeBook Mini, Irex Illiad/DR1000, Foxit eSlick, Android phones and the iPhone. In addition, using the :guilabel:`Save to disk` function you can use it with any ebook reader that exports itself as a USB disk.
 
-I used |app| to transfer some books to my reader, and now the SONY software hangs every time I connect the reader?
+Can I use both |app| and the SONY software to manage my reader?
 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
-You should not use both |app| and Connect to transfer books to the reader. You can fix this problem by: 
-  * Removing any storage cards from your reader. 
-  * Deleting the file media.xml from the reader's main memory using windows explorer (search for the file to find all locations where it is present). Note that by doing this you will lose all your collections, bookmarks, history etc. 
-  * Unplugging the reader and waiting till the list of books shows up again 
-  * Re-connecting the reader and starting the SONY software
+
+Yes, you can use both, provided you don not run them at the same time. That is, you should use the following sequence:
+Connect reader->Use one of the programs->Disconnect reader. Reconnect reader->Use the other program->disconnect reader.
+
+The underlying reason is that the Reader uses a single file to keep track
+of 'meta' information, such as collections, and this is written to by both
+|app| and the Sony software when either updates something on the Reader.
+The file will be saved when the Reader is (safely) disconnected, so using one
+or the other is safe if there's a disconnection between them, but if
+you're not the type to remember this, then the simple answer is to stick
+to one or the other for the transfer and just export/import from/to the
+other via the computers hard disk.
+
+If you do need to reset your metadata due to problems caused by using both
+at the same time, then just delete the media.xml file on the Reader using
+your PC's file explorer and it'll be recreated after disconnection.
+
 
 Can I use the collections feature of the SONY reader?
 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~