diff --git a/manual/faq.rst b/manual/faq.rst index 215b71e860..b6c88acbb4 100644 --- a/manual/faq.rst +++ b/manual/faq.rst @@ -158,13 +158,23 @@ My device is not being detected by |app|? Follow these steps to find the problem: - * Make sure that you are connecting only a single device to your computer at a time. Do not have another |app| supported device like an iPhone/iPad etc. at the same time. - * If you are connecting an Apple iDevice (iPad, iPod Touch, iPhone), use the 'Connect to iTunes' method in the 'Getting started' instructions in `Calibre + Apple iDevices: Start here `_. - * Make sure you are running the latest version of |app|. The latest version can always be downloaded from `the calibre website `_. - * Ensure your operating system is seeing the device. That is, the device should show up in Windows Explorer (in Windows) or Finder (in OS X). + * Make sure that you are connecting only a single device to your computer + at a time. Do not have another |app| supported device like an iPhone/iPad + etc. at the same time. + * If you are connecting an Apple iDevice (iPad, iPod Touch, iPhone), use + the 'Connect to iTunes' method in the 'Getting started' instructions in + `Calibre + Apple iDevices: Start here `_. + * Make sure you are running the latest version of |app|. The latest version + can always be downloaded from `the calibre website `_. + You can tell what version of |app| you are currently running by looking + at the bottom line of the main |app| window. + * Ensure your operating system is seeing the device. That is, the device + should show up in Windows Explorer (in Windows) or Finder (in OS X). * In |app|, go to Preferences->Ignored Devices and check that your device is not being ignored - * If all the above steps fail, go to Preferences->Miscellaneous and click debug device detection with your device attached and post the output as a ticket on `the calibre bug tracker `_. + * If all the above steps fail, go to Preferences->Miscellaneous and click + debug device detection with your device attached and post the output as a + ticket on `the calibre bug tracker `_. My device is non-standard or unusual. What can I do to connect to it? ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~