From 729ade50663b64244ffc562177aa49b0c7512c00 Mon Sep 17 00:00:00 2001 From: Kovid Goyal Date: Mon, 9 Sep 2024 09:43:45 +0530 Subject: [PATCH] Add a FAQ entry about another installer failure mode --- manual/faq.rst | 1 + 1 file changed, 1 insertion(+) diff --git a/manual/faq.rst b/manual/faq.rst index ee67ce3211..5b3e16fe0d 100644 --- a/manual/faq.rst +++ b/manual/faq.rst @@ -950,6 +950,7 @@ Downloading from the Internet can sometimes result in a corrupted download. If t * Try temporarily disabling your antivirus program (Microsoft Security Essentials, or Kaspersky or Norton or McAfee or whatever). This is most likely the culprit if the upgrade process is hanging in the middle. * Similarly, if the installer is failing/rolling back and you have Microsoft PowerToys running, quit it. + * If you have installed to a non-standrad location, try running the installer as Administrator * Try rebooting your computer and running a registry cleaner like `Wise registry cleaner `_. * Try a clean install. That is, uninstall calibre, delete :file:`C:\\Program Files\\Calibre2` (or wherever you previously chose to install calibre). Then re-install calibre. Note that uninstalling does not touch your books or settings. * Try downloading the installer with an alternate browser. For example if you are using Microsoft Edge, try using Firefox or Chrome instead.