From 73b464f835fc4aad3618c635266991497d2b3be4 Mon Sep 17 00:00:00 2001 From: Kovid Goyal Date: Fri, 12 Apr 2013 09:21:21 +0530 Subject: [PATCH] Add to FAQ about incorrect permissions on temp folder --- manual/faq.rst | 6 ++++++ 1 file changed, 6 insertions(+) diff --git a/manual/faq.rst b/manual/faq.rst index a73a380029..7f7b7cae00 100644 --- a/manual/faq.rst +++ b/manual/faq.rst @@ -802,6 +802,12 @@ Downloading from the Internet can sometimes result in a corrupted download. If t * Try temporarily disabling your antivirus program (Microsoft Security Essentials, or Kaspersky or Norton or McAfee or whatever). This is most likely the culprit if the upgrade process is hanging in the middle. * Try rebooting your computer and running a registry cleaner like `Wise registry cleaner `_. * Try downloading the installer with an alternate browser. For example if you are using Internet Explorer, try using Firefox or Chrome instead. + * If you get an error about a missing DLL on windows, then most likely, the + permissions on your temporary folder are incorrect. Go to the folder + :file:`C:\\Users\\USERNAME\\AppData\\Local` in Windows explorer and then + right click on the :file:`Temp` folder and select :guilabel:`Properties` and go to + the :guilabel:`Security` tab. Make sure that your user account has full control + for this folder. If you still cannot get the installer to work and you are on windows, you can use the `calibre portable install `_, which does not need an installer (it is just a zip file).