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Add to FAQ about incorrect permissions on temp folder

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Kovid Goyal 2013-04-12 09:21:21 +05:30
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manual/faq.rst
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@ -802,6 +802,12 @@ Downloading from the Internet can sometimes result in a corrupted download. If t
* Try temporarily disabling your antivirus program (Microsoft Security Essentials, or Kaspersky or Norton or McAfee or whatever). This is most likely the culprit if the upgrade process is hanging in the middle. * Try temporarily disabling your antivirus program (Microsoft Security Essentials, or Kaspersky or Norton or McAfee or whatever). This is most likely the culprit if the upgrade process is hanging in the middle.
* Try rebooting your computer and running a registry cleaner like `Wise registry cleaner <http://www.wisecleaner.com>`_. * Try rebooting your computer and running a registry cleaner like `Wise registry cleaner <http://www.wisecleaner.com>`_.
* Try downloading the installer with an alternate browser. For example if you are using Internet Explorer, try using Firefox or Chrome instead. * Try downloading the installer with an alternate browser. For example if you are using Internet Explorer, try using Firefox or Chrome instead.
* If you get an error about a missing DLL on windows, then most likely, the
permissions on your temporary folder are incorrect. Go to the folder
:file:`C:\\Users\\USERNAME\\AppData\\Local` in Windows explorer and then
right click on the :file:`Temp` folder and select :guilabel:`Properties` and go to
the :guilabel:`Security` tab. Make sure that your user account has full control
for this folder.
If you still cannot get the installer to work and you are on windows, you can use the `calibre portable install <http://calibre-ebook.com/download_portable>`_, which does not need an installer (it is just a zip file). If you still cannot get the installer to work and you are on windows, you can use the `calibre portable install <http://calibre-ebook.com/download_portable>`_, which does not need an installer (it is just a zip file).