diff --git a/src/calibre/manual/faq.rst b/src/calibre/manual/faq.rst
index 9e0fab00fd..ef4da23826 100644
--- a/src/calibre/manual/faq.rst
+++ b/src/calibre/manual/faq.rst
@@ -489,8 +489,8 @@ I downloaded the installer, but it is not working?
 
 Downloading from the internet can sometimes result in a corrupted download. If the |app| installer you downloaded is not opening, try downloading it again. If re-downloading it does not work, download it from `an alternate location <http://sourceforge.net/projects/calibre/files/>`_. If the installer still doesn't work, then something on your computer is preventing it from running. 
 
+    * Try temporarily disabling your antivirus program (Microsoft Security Essentials, or Kaspersky or Norton or McAfee or whatever). This is most likely the culprit if the upgrade process is hanging in the middle.
     * Try rebooting your computer and running a registry cleaner like `Wise registry cleaner <http://www.wisecleaner.com>`_.
-    * Try temporarily disabling your antivirus program
     * Try downloading the installer with an alternate browser. For example if you are using Internet Explorer, try using Firefox or Chrome instead.
       
 Best place to ask for more help is in the `forums <http://www.mobileread.com/forums/forumdisplay.php?f=166>`_.