From a3225c734bcda05af1cf2904afaa41a723d55063 Mon Sep 17 00:00:00 2001 From: Kovid Goyal Date: Fri, 22 Aug 2014 21:20:06 +0530 Subject: [PATCH] ... --- manual/faq.rst | 1 + 1 file changed, 1 insertion(+) diff --git a/manual/faq.rst b/manual/faq.rst index cf7650d400..d21da2e00e 100644 --- a/manual/faq.rst +++ b/manual/faq.rst @@ -863,6 +863,7 @@ Downloading from the Internet can sometimes result in a corrupted download. If t * Try temporarily disabling your antivirus program (Microsoft Security Essentials, or Kaspersky or Norton or McAfee or whatever). This is most likely the culprit if the upgrade process is hanging in the middle. * Try rebooting your computer and running a registry cleaner like `Wise registry cleaner `_. + * Try a clean install. That is, uninstall |app|, delete :filepath:`C:\\Program Files\\Calibre2` (or wherever you chose to install |app|). Then re-install |app|. Note that uninstalling does not touch your books or settings. * Try downloading the installer with an alternate browser. For example if you are using Internet Explorer, try using Firefox or Chrome instead. * If you get an error about a missing DLL on windows, then most likely, the permissions on your temporary folder are incorrect. Go to the folder