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Improve the FAQ entry on broken shell extensions causing file dialog crashes

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Kovid Goyal 2016-03-07 10:19:53 +05:30
parent 53cadd4db1
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1 changed files with 10 additions and 6 deletions
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manual/faq.rst
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@ -881,13 +881,17 @@ There are several possible things I know of, that can cause this:
monitoring/managing application you have running. Turn it off and you monitoring/managing application you have running. Turn it off and you
should be fine. should be fine.
* If the crashes happen specifically when you are using a file open dialog, * If the crashes happen specifically when you are using a file dialog,
like clicking on the Add Books button or the Save to Disk button, then like clicking on the Add Books button or the Save to Disk button, then
you may have an issue with the windows file open dialogs on your you have some software that has installed broken Shell extensions on your
computer. Some calibre users have reported that uninstalling the SpiderOak computer. Known culprits include: *SpiderOak*, *odrive sync* and *Dell
encrypted backup software also fixes these crashes. If you do not wish to Backup and Recovery*. If you have one of these, uninstall them and you
uninstall SpiderOak, you can also turn off "Enable OS integration" in the will be fine. You can also use the
SpiderOak preferences. `<http://www.nirsoft.net/utils/shexview.html> NirSoft Shell Extension
Viewer` utility to see what shell extensions are installed on your system
and disable them individually, if you dont want to uninstall the full program.
Remember to use "Restart Explorer" or reboot your computer after
disabling the shell extensions.
If none of the above apply to you, then there is some other program on your If none of the above apply to you, then there is some other program on your
computer that is interfering with calibre. First reboot your computer in safe computer that is interfering with calibre. First reboot your computer in safe