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Improve the FAQ entry on broken shell extensions causing file dialog crashes

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Kovid Goyal 2016-03-07 10:19:53 +05:30
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16
manual/faq.rst
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@ -881,13 +881,17 @@ There are several possible things I know of, that can cause this:
monitoring/managing application you have running. Turn it off and you
should be fine.
* If the crashes happen specifically when you are using a file open dialog,
* If the crashes happen specifically when you are using a file dialog,
like clicking on the Add Books button or the Save to Disk button, then
you may have an issue with the windows file open dialogs on your
computer. Some calibre users have reported that uninstalling the SpiderOak
encrypted backup software also fixes these crashes. If you do not wish to
uninstall SpiderOak, you can also turn off "Enable OS integration" in the
SpiderOak preferences.
you have some software that has installed broken Shell extensions on your
computer. Known culprits include: *SpiderOak*, *odrive sync* and *Dell
Backup and Recovery*. If you have one of these, uninstall them and you
will be fine. You can also use the
`<http://www.nirsoft.net/utils/shexview.html> NirSoft Shell Extension
Viewer` utility to see what shell extensions are installed on your system
and disable them individually, if you dont want to uninstall the full program.
Remember to use "Restart Explorer" or reboot your computer after
disabling the shell extensions.
If none of the above apply to you, then there is some other program on your
computer that is interfering with calibre. First reboot your computer in safe