diff --git a/manual/faq.rst b/manual/faq.rst
index 4fc73baff4..b954a22cc7 100644
--- a/manual/faq.rst
+++ b/manual/faq.rst
@@ -800,6 +800,8 @@ There are several possible things I know of, that can cause this:
       computer. You can tell calibre to use its own file open dialogs by
       setting the environment variable ``CALIBRE_NO_NATIVE_FILEDIALOGS=1``.
       See `How to set environment variables in windows <http://www.computerhope.com/issues/ch000549.htm>`_.
+      Some |app| users have reported that uninstalling the SpiderOak encrypted
+      backup software also fixes these crashes.
 
 If none of the above apply to you, then there is some other program on your
 computer that is interfering with |app|. First reboot your computer in safe