diff --git a/manual/faq.rst b/manual/faq.rst index 876a04d601..49f443eeab 100644 --- a/manual/faq.rst +++ b/manual/faq.rst @@ -672,6 +672,18 @@ There are three possible things I know of, that can cause this: * The Logitech SetPoint Settings application causes random crashes in |app| when it is open. Close it before starting |app|. +If none of the above apply to you, then there is some other program on your +computer that is interfering with |app|. First reboot your computer is safe +mode, to have as few running programs as possible, and see if the crashes still +happen. If they do not, then you know it is some program causing the problem. +The most likely such culprit is a program that modifies other programs' +behavior, such as an antivirus, a device driver, something like RoboForm (an +automatic form filling app). + +The only way to find the culprit is to eliminate the programs one by one and +see which one is causing the issue. Basically, stop a program, run calibre, +check for crashes. If they still happen, stop another program and repeat. + |app| is not starting on OS X? ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~