diff --git a/src/libprs500/manual/templates/faq.html b/src/libprs500/manual/templates/faq.html
index 452369a325..48d98dcd13 100644
--- a/src/libprs500/manual/templates/faq.html
+++ b/src/libprs500/manual/templates/faq.html
@@ -34,6 +34,7 @@ title = 'Frequently Asked Questions'
                 <li><a href="#NoimagesintheLRFfileafterconversionfromHTML">No images in the LRF file after conversion from HTML?</a></li>
                 <li><a href="#osxfonts">Why does ${app} show only some of my fonts on OS X?</a></li>
                 <li><a href="#unicode">How do I convert my file containing non-English characters?</a></li>
+                <li><a href="#windowsbad">The graphical user interface of ${app} is not starting on Windows?</a></li>
                 <li><a href="#CanIuseweb2lrftodownloadanarbitrarywebsite">Can I use web2lrf to download an arbitrary website?</a></li>
                 <li><a href="#Iwantsomefeatureaddedto${app}.WhatcanIdo">I want some feature added to ${app}. What can I do?</a></li>
                 <li><a href="#HowdoIusesomeoftheadvancedfeaturesoftheconversiontools">How do I use some of the advanced features of the conversion tools?</a></li>
@@ -116,6 +117,14 @@ title = 'Frequently Asked Questions'
             </li>
         </ol>
         
+        <h2 id="windowsbad">The graphical user interface of ${app} is not starting on Windows?</h2> 
+        <p>
+        If you've never used the graphical user interface before, 
+        try deleting the file library1.db (it will be somewhere under C:|Documents and Settings on
+        Windows XP and C:|Users on Windows Vista. If that doesn't fix the problem, locate the file
+        libprs500.log (in the same places as library1.db) and post its contents in a help message on
+        the Forums.
+        </p>
         
         <h2 id="CanIuseweb2lrftodownloadanarbitrarywebsite">Can I use web2lrf to download an arbitrary website?</h2>
         <pre class="showcmd">web2lrf --url http://mywebsite.com default</pre>