diff --git a/app/Mail/SupportMessageSent.php b/app/Mail/SupportMessageSent.php
index ff50840209a7..42016f7ca75e 100644
--- a/app/Mail/SupportMessageSent.php
+++ b/app/Mail/SupportMessageSent.php
@@ -53,7 +53,7 @@ class SupportMessageSent extends Mailable
         $account = auth()->user()->account;
 
         $priority = '';
-        $plan = $account->plan ?: '';
+        $plan = $account->plan ?: 'customer support';
         $plan = ucfirst($plan);
 
         if(strlen($plan) >1)