entityType; return [ [ trans('ticket_number'), function ($model) use ($entityType) { $model->entityType = ENTITY_TICKET; if(Auth::user()->can('viewModel', $model)) { $str = link_to("{$entityType}s/{$model->public_id}/edit", $model->ticket_number, ['class' => Utils::getEntityRowClass($model)])->toHtml(); return $this->addNote($str, $model->private_notes); } else return $model->ticket_number; }, ], [ 'client_name', function ($model) { if(isset($model->client_id)) return link_to("clients/{$model->client_public_id}", Utils::getClientDisplayName($model))->toHtml(); else return ''; }, ! $this->hideClient, ], [ 'contact', function ($model) { if($model->is_internal == false && $model->contact_name) return link_to("clients/{$model->client_public_id}", $model->contact_name)->toHtml(); elseif($model->is_internal == true && ($model->agent_id > 0)) return $model->agent_name; else return ''; }, ], [ 'subject', function ($model) use ($entityType) { return $model->subject; }, ], [ 'status', function ($model) { return Ticket::getStatusNameById($model->status_id); } ], [ 'due_date', function ($model) { return Utils::fromSqlDateTime($model->due_date) ?: trans('texts.no_due_date'); } ], [ '', function ($model) { return $this->ticketIcons($model); } ], ]; } public function actions() { return [ [ trans('texts.edit_ticket'), function ($model) { return URL::to("tickets/{$model->public_id}/edit"); }, function ($model) { $model->entityType = $this->entityType; return Auth::user()->can('viewModel', $model); }, ], [ '--divider--', function () { return false; }, function ($model) { return Auth::user()->canCreateOrEdit(ENTITY_TICKET); }, ], [ trans('texts.ticket_merge'), function ($model) { return URL::to("tickets/merge/{$model->public_id}"); }, function ($model) { return (Auth::user()->canCreateOrEdit('edit', [ENTITY_TICKET, $model]) && $model->status_id != TICKET_STATUS_MERGED); } ], [ trans('texts.new_internal_ticket'), function ($model) { return URL::to("tickets/create/{$model->public_id}"); }, function ($model) { return (Auth::user()->canCreateOrEdit('edit', [ENTITY_TICKET, $model])); } ], ]; } }