mirror of
https://github.com/invoiceninja/invoiceninja.git
synced 2025-07-31 15:42:03 -04:00
97 lines
2.8 KiB
PHP
97 lines
2.8 KiB
PHP
<?php
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namespace App\Ninja\Tickets\Actions;
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use App\Constants\Domain;
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use App\Libraries\Utils;
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use App\Models\Account;
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use App\Models\AccountTicketSettings;
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use App\Models\Ticket;
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use App\Ninja\Mailers\TicketMailer;
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use App\Ninja\Repositories\TicketRepository;
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use Illuminate\Support\Facades\Log;
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/**
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* Class TicketOverdue
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* @package App\Ninja\Tickets\Actions
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*/
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class TicketOverdue extends BaseTicketAction
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{
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/**
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* @var
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*/
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protected $ticket;
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/**
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* fires the sequence for this ticket action
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*/
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public function fire(Ticket $ticket) : void
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{
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$account = $ticket->account;
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$accountTicketSettings = $account->account_ticket_settings;
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/** Update priority status of ticket */
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$data['priority_id'] = TICKET_PRIORITY_HIGH;
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$data['action'] = TICKET_SAVE_ONLY;
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$ticketRepo = new TicketRepository();
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$ticketRepo->save($data, $ticket, $ticket->user);
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if($accountTicketSettings->alert_ticket_overdue_agent_id > 0 && $ticket->agent_id > 0)
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{
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$toEmail = $ticket->agent->email;
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$fromEmail = $this->buildFromLocalAddress($account, $accountTicketSettings);
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$fromName = $accountTicketSettings->from_name;
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$subject = trans('texts.ticket_overdue_template_subject', ['ticket_number' => $ticket->ticket_number]);
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$view = 'ticket_template';
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$data = [
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'bccEmail' => $accountTicketSettings->alert_ticket_assign_email,
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'body' => parent::buildTicketBodyResponse($ticket, $accountTicketSettings, $accountTicketSettings->alert_ticket_overdue_agent_id),
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'account' => $account,
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'replyTo' => $ticket->getTicketEmailFormat(),
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'invitation' => $ticket->invitations->first()
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];
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$ticketMailer = new TicketMailer();
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$msg = $ticketMailer->sendTo($toEmail, $fromEmail, $fromName, $subject, $view, $data);
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if (Utils::isSelfHost() && config('app.debug')) {
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\Log::info("Sending email - To: {$toEmail} | Reply: {$ticket->getTicketEmailFormat()} | From: {$fromEmail}");
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\Log::error($msg);
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}
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$ticket->overdue_notification_sent = true;
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$ticket->save();
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}
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}
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/**
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* @param $account
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* @param $accountTicketSettings
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* @return string
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*/
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public function buildFromLocalAddress($account, $accountTicketSettings) : string
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{
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$fromName = $accountTicketSettings->support_email_local_part;
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if(Utils::isNinjaProd())
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$domainName = Domain::getSupportDomainFromId($account->domain_id);
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else
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$domainName = config('ninja.tickets.ticket_support_domain');
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return "{$fromName}@{$domainName}";
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}
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} |