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104 lines
4.4 KiB
ReStructuredText
104 lines
4.4 KiB
ReStructuredText
***************
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Troubleshooting
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***************
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No files are added by the consumer
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##################################
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Check for the following issues:
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* Ensure that the directory you're putting your documents in is the folder
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paperless is watching. With docker, this setting is performed in the
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``docker-compose.yml`` file. Without docker, look at the ``CONSUMPTION_DIR``
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setting. Don't adjust this setting if you're using docker.
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* Ensure that redis is up and running. Paperless does its task processing
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asynchronously, and for documents to arrive at the task processor, it needs
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redis to run.
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* Ensure that the task processor is running. Docker does this automatically.
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Manually invoke the task processor by executing
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.. code:: shell-session
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$ python3 manage.py qcluster
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* Look at the output of paperless and inspect it for any errors.
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* Go to the admin interface, and check if there are failed tasks. If so, the
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tasks will contain an error message.
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Consumer fails to pickup any new files
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######################################
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If you notice, that the consumer will only pickup files in the consumption
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directory at startup, but won't find any other files added later, check out
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the configuration file and enable filesystem polling with the setting
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``PAPERLESS_CONSUMER_POLLING``.
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Consumer warns ``OCR for XX failed``
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####################################
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If you find the OCR accuracy to be too low, and/or the document consumer warns
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that ``OCR for XX failed, but we're going to stick with what we've got since
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FORGIVING_OCR is enabled``, then you might need to install the
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`Tesseract language files <http://packages.ubuntu.com/search?keywords=tesseract-ocr>`_
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marching your document's languages.
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As an example, if you are running Paperless from any Ubuntu or Debian
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box, and your documents are written in Spanish you may need to run::
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apt-get install -y tesseract-ocr-spa
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Consumer dies with ``convert: unable to extent pixel cache``
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############################################################
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During the consumption process, Paperless invokes ImageMagick's ``convert``
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program to translate the source document into something that the OCR engine can
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understand and this can burn a Very Large amount of memory if the original
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document is rather long. Similarly, if your system doesn't have a lot of
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memory to begin with (ie. a Raspberry Pi), then this can happen for even
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medium-sized documents.
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The solution is to tell ImageMagick *not* to Use All The RAM, as is its
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default, and instead tell it to used a fixed amount. ``convert`` will then
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break up the job into hundreds of individual files and use them to slowly
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compile the finished image. Simply set ``PAPERLESS_CONVERT_MEMORY_LIMIT`` in
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``/etc/paperless.conf`` to something like ``32000000`` and you'll limit
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``convert`` to 32MB. Fiddle with this value as you like.
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**HOWEVER**: Simply setting this value may not be enough on system where
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``/tmp`` is mounted as tmpfs, as this is where ``convert`` will write its
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temporary files. In these cases (most Systemd machines), you need to tell
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ImageMagick to use a different space for its scratch work. You do this by
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setting ``PAPERLESS_CONVERT_TMPDIR`` in ``/etc/paperless.conf`` to somewhere
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that's actually on a physical disk (and writable by the user running
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Paperless), like ``/var/tmp/paperless`` or ``/home/my_user/tmp`` in a pinch.
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DecompressionBombWarning and/or no text in the OCR output
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#########################################################
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Some users have had issues using Paperless to consume PDFs that were created
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by merging Very Large Scanned Images into one PDF. If this happens to you,
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it's likely because the PDF you've created contains some very large pages
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(millions of pixels) and the process of converting the PDF to a OCR-friendly
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image is exploding.
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Typically, this happens because the scanned images are created with a high
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DPI and then rolled into the PDF with an assumed DPI of 72 (the default).
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The best solution then is to specify the DPI used in the scan in the
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conversion-to-PDF step. So for example, if you scanned the original image
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with a DPI of 300, then merging the images into the single PDF with
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``convert`` should look like this:
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.. code:: bash
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$ convert -density 300 *.jpg finished.pdf
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For more information on this and situations like it, you should take a look
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at `Issue #118`_ as that's where this tip originated.
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.. _Issue #118: https://github.com/the-paperless-project/paperless/issues/118
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