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81 lines
3.1 KiB
ReStructuredText
81 lines
3.1 KiB
ReStructuredText
***************
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Troubleshooting
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***************
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No files are added by the consumer
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##################################
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Check for the following issues:
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* Ensure that the directory you're putting your documents in is the folder
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paperless is watching. With docker, this setting is performed in the
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``docker-compose.yml`` file. Without docker, look at the ``CONSUMPTION_DIR``
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setting. Don't adjust this setting if you're using docker.
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* Ensure that redis is up and running. Paperless does its task processing
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asynchronously, and for documents to arrive at the task processor, it needs
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redis to run.
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* Ensure that the task processor is running. Docker does this automatically.
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Manually invoke the task processor by executing
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.. code:: shell-session
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$ python3 manage.py qcluster
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* Look at the output of paperless and inspect it for any errors.
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* Go to the admin interface, and check if there are failed tasks. If so, the
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tasks will contain an error message.
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Consumer fails to pickup any new files
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######################################
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If you notice that the consumer will only pickup files in the consumption
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directory at startup, but won't find any other files added later, check out
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the configuration file and enable filesystem polling with the setting
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``PAPERLESS_CONSUMER_POLLING``.
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This will disable listening to filesystem changes with inotify and paperless will
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manually check the consumption directory for changes instead.
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Operation not permitted
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#######################
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You might see errors such as:
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.. code:: shell-session
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chown: changing ownership of '../export': Operation not permitted
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The container tries to set file ownership on the listed directories. This is
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required so that the user running paperless inside docker has write permissions
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to these folders. This happens when pointing these directories to NFS shares,
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for example.
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Ensure that `chown` is possible on these directories.
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Classifier error: No training data available
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############################################
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This indicates that the Auto matching algorithm found no documents to learn from.
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This may have two reasons:
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* You don't use the Auto matching algorithm: The error can be safely ignored in this case.
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* You are using the Auto matching algorithm: The classifier explicitly excludes documents
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with Inbox tags. Verify that there are documents in your archive without inbox tags.
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The algorithm will only learn from documents not in your inbox.
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Permission denied errors in the consumption directory
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#####################################################
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You might encounter errors such as:
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.. code:: shell-session
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The following error occured while consuming document.pdf: [Errno 13] Permission denied: '/usr/src/paperless/src/../consume/document.pdf'
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This happens when paperless does not have permission to delete files inside the consumption directory.
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Ensure that ``USERMAP_UID`` and ``USERMAP_GID`` are set to the user id and group id you use on the host operating system, if these are
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different from ``1000``. See :ref:`setup-docker_hub`.
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Also ensure that you are able to read and write to the consumption directory on the host.
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