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52 lines
1.8 KiB
ReStructuredText
52 lines
1.8 KiB
ReStructuredText
***************
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Troubleshooting
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***************
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No files are added by the consumer
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##################################
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Check for the following issues:
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* Ensure that the directory you're putting your documents in is the folder
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paperless is watching. With docker, this setting is performed in the
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``docker-compose.yml`` file. Without docker, look at the ``CONSUMPTION_DIR``
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setting. Don't adjust this setting if you're using docker.
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* Ensure that redis is up and running. Paperless does its task processing
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asynchronously, and for documents to arrive at the task processor, it needs
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redis to run.
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* Ensure that the task processor is running. Docker does this automatically.
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Manually invoke the task processor by executing
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.. code:: shell-session
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$ python3 manage.py qcluster
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* Look at the output of paperless and inspect it for any errors.
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* Go to the admin interface, and check if there are failed tasks. If so, the
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tasks will contain an error message.
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Consumer fails to pickup any new files
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######################################
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If you notice that the consumer will only pickup files in the consumption
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directory at startup, but won't find any other files added later, check out
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the configuration file and enable filesystem polling with the setting
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``PAPERLESS_CONSUMER_POLLING``.
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Operation not permitted
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#######################
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You might see errors such as:
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.. code::
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chown: changing ownership of '../export': Operation not permitted
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The container tries to set file ownership on the listed directories. This is
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required so that the user running paperless inside docker has write permissions
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to these folders. This happens when pointing these directories to NFS shares,
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for example.
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Ensure that `chown` is possible on these directories.
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