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Kovid Goyal 2012-12-29 09:50:06 +05:30
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manual/faq.rst
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@ -162,6 +162,8 @@ Follow these steps to find the problem:
* If you are connecting an Apple iDevice (iPad, iPod Touch, iPhone), use the 'Connect to iTunes' method in the 'Getting started' instructions in `Calibre + Apple iDevices: Start here <http://www.mobileread.com/forums/showthread.php?t=118559>`_.
* Make sure you are running the latest version of |app|. The latest version can always be downloaded from `the calibre website <http://calibre-ebook.com/download>`_.
* Ensure your operating system is seeing the device. That is, the device should show up in Windows Explorer (in Windows) or Finder (in OS X).
* In |app|, go to Preferences->Ignored Devices and check that your device
is not being ignored
* In |app|, go to Preferences->Plugins->Device Interface plugin and make sure the plugin for your device is enabled, the plugin icon next to it should be green when it is enabled.
* If all the above steps fail, go to Preferences->Miscellaneous and click debug device detection with your device attached and post the output as a ticket on `the calibre bug tracker <http://bugs.calibre-ebook.com>`_.