This commit is contained in:
Kovid Goyal 2013-01-28 10:43:42 +05:30
parent fc086ce437
commit 7160b48839

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@ -158,13 +158,23 @@ My device is not being detected by |app|?
Follow these steps to find the problem:
* Make sure that you are connecting only a single device to your computer at a time. Do not have another |app| supported device like an iPhone/iPad etc. at the same time.
* If you are connecting an Apple iDevice (iPad, iPod Touch, iPhone), use the 'Connect to iTunes' method in the 'Getting started' instructions in `Calibre + Apple iDevices: Start here <http://www.mobileread.com/forums/showthread.php?t=118559>`_.
* Make sure you are running the latest version of |app|. The latest version can always be downloaded from `the calibre website <http://calibre-ebook.com/download>`_.
* Ensure your operating system is seeing the device. That is, the device should show up in Windows Explorer (in Windows) or Finder (in OS X).
* Make sure that you are connecting only a single device to your computer
at a time. Do not have another |app| supported device like an iPhone/iPad
etc. at the same time.
* If you are connecting an Apple iDevice (iPad, iPod Touch, iPhone), use
the 'Connect to iTunes' method in the 'Getting started' instructions in
`Calibre + Apple iDevices: Start here <http://www.mobileread.com/forums/showthread.php?t=118559>`_.
* Make sure you are running the latest version of |app|. The latest version
can always be downloaded from `the calibre website <http://calibre-ebook.com/download>`_.
You can tell what version of |app| you are currently running by looking
at the bottom line of the main |app| window.
* Ensure your operating system is seeing the device. That is, the device
should show up in Windows Explorer (in Windows) or Finder (in OS X).
* In |app|, go to Preferences->Ignored Devices and check that your device
is not being ignored
* If all the above steps fail, go to Preferences->Miscellaneous and click debug device detection with your device attached and post the output as a ticket on `the calibre bug tracker <http://bugs.calibre-ebook.com>`_.
* If all the above steps fail, go to Preferences->Miscellaneous and click
debug device detection with your device attached and post the output as a
ticket on `the calibre bug tracker <http://bugs.calibre-ebook.com>`_.
My device is non-standard or unusual. What can I do to connect to it?
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