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Update FAQ on Kobo brokenness

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Kovid Goyal 2013-09-17 08:38:17 +05:30
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manual/faq.rst
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@ -499,11 +499,17 @@ that allows you to create collections on your Kindle from the |app| metadata. It
I am getting an error when I try to use |app| with my Kobo Touch/Glo/etc.?
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The Kobo has very buggy firmware. Connecting to it has been known to fail at random. Certain combinations of motherboard, USB ports/cables/hubs can exacerbate this tendency to fail. If you are getting an error when connecting to your touch with |app| try the following, each of which has solved the problem for *some* |app| users.
The Kobo has very buggy firmware. Connecting to it has been known to fail at
random. Certain combinations of motherboard, USB ports/cables/hubs can
exacerbate this tendency to fail. If you are getting an error when connecting
to your touch with |app| try the following, each of which has solved the
problem for *some* |app| users.
* Connect the Kobo directly to your computer, not via USB Hub
* Try a different USB cable and a different USB port on your computer
* Try a different computer (preferably an older model)
* Try a different computer, in particular the Kobo does not work well with
some Windows XP machines. If you are on Windows XP, try a computer with a
newer version of windows.
* Try upgrading the firmware on your Kobo Touch to the latest
* Try resetting the Kobo (sometimes this cures the problem for a little while, but then it re-appears, in which case you have to reset again and again)
* Try only putting one or two books onto the Kobo at a time and do not keep large collections on the Kobo