invoiceninja/app/Ninja/Datatables/TicketDatatable.php

<?php

namespace App\Ninja\Datatables;

use App\Models\Contact;
use App\Models\Ticket;
use Auth;
use Bootstrapper\Facades\Button;
use Bootstrapper\Facades\Icon;
use URL;
use Utils;

class TicketDatatable extends EntityDatatable
{
    public $entityType = ENTITY_TICKET;
    //public $sortCol = 1;

    public function columns()
    {
        $entityType = $this->entityType;

        return [
            [
                trans('ticket_number'),

                function ($model) use ($entityType) { $model->entityType = ENTITY_TICKET;
                    if(Auth::user()->can('viewModel', $model)) {
                        $str = link_to("{$entityType}s/{$model->public_id}/edit", $model->ticket_number, ['class' => Utils::getEntityRowClass($model)])->toHtml();
                        return $this->addNote($str, $model->private_notes);
                    }
                    else
                        return $model->ticket_number;
                },
            ],
            [
                'client_name',
                function ($model) {
                    if(isset($model->client_id))
                        return link_to("clients/{$model->client_public_id}", Utils::getClientDisplayName($model))->toHtml();
                    else
                        return '';
                },
                ! $this->hideClient,
            ],
            [
                'contact',
                function ($model) {
                    if($model->is_internal == false && $model->contact_name)
                        return link_to("clients/{$model->client_public_id}", $model->contact_name)->toHtml();
                    elseif($model->is_internal == true && ($model->agent_id > 0))
                        return $model->agent_name;
                    else
                        return '';
                },
            ],
            [
                'subject',
                function ($model) use ($entityType) {
                    return $model->subject;
                },
            ],
            [
                'status',
                function ($model) {
                    return Ticket::getStatusNameById($model->status_id);
                }
            ],
            [
                'due_date',
                function ($model) {
                    return Utils::fromSqlDateTime($model->due_date) ?: trans('texts.no_due_date');
                }
            ],
            [
                '',
                function ($model) {
                    return $this->ticketIcons($model);
                }
            ],
        ];
    }

    public function actions()
    {
        return [
            [
                trans('texts.edit_ticket'),
                function ($model) {
                    return URL::to("tickets/{$model->public_id}/edit");
                },
                function ($model) { $model->entityType = $this->entityType;
                    return Auth::user()->can('viewModel', $model);
                },
            ],
            [
                '--divider--', function () {
                return false;
            },
                function ($model) {
                    return Auth::user()->canCreateOrEdit(ENTITY_TICKET);
                },
            ],
            [
                trans('texts.ticket_merge'),
                function ($model) {
                    return URL::to("tickets/merge/{$model->public_id}");
                },
                function ($model) {
                    return (Auth::user()->canCreateOrEdit('edit', [ENTITY_TICKET, $model]) && $model->status_id != TICKET_STATUS_MERGED);
                }
            ],
            [
                trans('texts.new_internal_ticket'),
                function ($model) {
                    return URL::to("tickets/create/{$model->public_id}");
                },
                function ($model) {
                    return (Auth::user()->canCreateOrEdit('edit', [ENTITY_TICKET, $model]));
                }
            ],
        ];
    }
}